What This Covers
This page explains what an Incredible Agent is, how it processes tasks, and what kinds of work it handles well.What an Agent Is
An Incredible Agent is an AI that connects to your apps, follows your instructions, and completes tasks without you watching. You set it up once, and it runs automatically—on a schedule or when something triggers it. How an agent works:How Agents Think
When your agent runs, it:- Receives the task — Your instructions plus any context (like “new email arrived” if triggered by email)
- Plans the approach — Determines what steps to take and in what order
- Executes actions — Reads data, processes it, writes to destinations
- Validates results — Checks that actions completed successfully
- Retries if needed — Adapts when something fails instead of stopping
Comparison
| Approach | Thinks through task | Runs without you | Adapts to changes |
|---|---|---|---|
| Chatbots | ✓ | ✗ | ✓ |
| Workflow builders | ✗ | ✓ | ✗ |
| Incredible Agents | ✓ | ✓ | ✓ |
What Agents Do Well
Scheduled summaries
Daily or weekly reports pulled from your apps and delivered to email, Slack, or elsewhere.
Data sync
Copy information between apps when new records appear.
Monitoring
Watch for changes and alert you when something happens.
Research
Gather information from the web and compile it into reports.
Triggered workflows
React to events—new emails, form submissions, calendar events—and take action.
Multi-step tasks
Handle sequences of actions that would take you 15-30 minutes manually.
What Agents Need From You
For reliable results, agents need:| Requirement | Example | Why it matters |
|---|---|---|
| Clear instructions | ”Search for AI news from the last 24 hours” | Vague tasks produce inconsistent results |
| Connected apps | Gmail, Slack, Sheets | Agent can only use apps you’ve connected |
| Specific details | Email addresses, channel names, spreadsheet links | Agent can’t guess what you mean |
What Agents Cannot Do
- Use apps not available in Incredible — The agent works only with connected integrations
- Guess missing information — If you don’t specify an email address or channel, the agent can’t infer it
- Make judgment calls you haven’t defined — “Important” emails need criteria like sender, subject keywords, or labels
- Access data you haven’t connected — Private documents, databases, or systems require integration
Version History
Every time your agent is updated, a version is saved automatically. You can review previous versions and restore them if needed.Where to Find It
Click the version badge (shows v1, v2, etc.) in the topbar to open version history.What’s Saved in Each Version
| Saved | Not Saved |
|---|---|
| Task instructions (prompt) | Schedule settings |
| Connected apps | Trigger configuration |
| Agent description | Enabled features |
| Agent icon | Run history |
Restoring a Previous Version
- Click the version badge in the topbar
- Browse the version list (newest at top)
- Click a version to see what it contained
- Select a version to restore your agent to that state
Restoring a version updates your task, apps, and description—but keeps your current schedule and trigger settings.
Common questions
Common questions
How long do agents take to run?Simple tasks (search and email) take 30-60 seconds. Complex tasks with many steps can take several minutes.Can I watch an agent run?Yes. Click Play (▶️) to run your agent and watch each step execute in real time.What happens if an agent fails?You’re notified of the error. Click History (🕐) to see what happened, adjust your configuration, and test again.Can I pause an agent?Yes. For schedules, click the schedule pill and disable. For event triggers, click the Live indicator and unpublish. Your configuration is preserved.How many agents can I have?This depends on your plan. Check incredible.one for current limits.Can I undo changes to my agent?Yes. Use version history (click the v1, v2, etc. badge) to restore a previous configuration.
Next: Agent MAX — Why Agents Work Reliably →