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At Incredible, security isn’t an afterthought—it’s foundational. We’ve built our platform with enterprise-grade security from the ground up, ensuring your data remains protected while you focus on building powerful AI applications.
Our commitment: We do not train our models on customer data and we use isolated processing environments for all operations.

At a Glance

Secure by Design

Built with security at every layer of our infrastructure

Regional Data Controls

Choose where your data resides with flexible deployment options

Always-on Uptime

Reliable infrastructure you can count on, 24/7

Compliance Certifications

GDPR

CompliantFull compliance with EU data protection regulations

ISO 27001

Auditing in ProgressExpected completion: January 2026

SOC 2 Type II

Auditing in ProgressExpected completion: January 2026
Our ISO 27001 and SOC 2 Type II certifications are currently undergoing formal auditing through Vanta.

Data Protection

We Don’t Train on Your Data

Your data is yours. Period.
  • Customer content (prompts, messages, documents, and data from integrated third-party services) is never used to train our AI models
  • Operational data is collected solely for platform optimization, security, and service improvement
  • Integration data from connected third-party services is processed but never used for training—we may track which services are connected and usage frequency, but not the substance of your data

Isolated Processing Environments

All task execution occurs in secure, sandboxed environments:
  • Temporary processing — Business data is processed only for the duration of your request
  • Automatic deletion — Data is automatically purged upon task completion
  • No cross-contamination — Each execution environment is isolated from others

Infrastructure Security

We enforce robust security measures across our entire infrastructure.
  • Unique account authentication — Every account requires secure, unique credentials
  • Restricted production access — Production network access is strictly limited and monitored
  • Encrypted access — All infrastructure access is encrypted end-to-end
  • Multi-factor authentication — MFA supported for all accounts
  • End-to-end encryption — Data encrypted in transit and at rest
  • Secure API connections — All integration partners connect via secure, encrypted channels
  • TLS/SSL — Industry-standard transport layer security for all communications
  • Firewalls and intrusion detection — Continuous monitoring for threats
  • DDoS protection — Built-in protection against distributed denial-of-service attacks
  • Regular security audits — Ongoing assessments to identify and address vulnerabilities

Organizational Security

Security is embedded in how we operate as a company.
  • Comprehensive codes of conduct — Clear guidelines for all employees on security practices
  • Security policies — Documented procedures for handling data and responding to incidents
  • Device management — Company devices are managed with security controls and encryption
  • Employee training — Regular training on data protection and security awareness
  • Access controls — Personnel access to personal data is strictly limited on a need-to-know basis

Product Security

Every service we offer is built with security in mind.
  • Data encryption — All services utilize encryption for data at rest and in transit
  • Regular self-assessments — Continuous security controls and testing
  • Incident response procedures — Documented processes for rapid response to security events
  • Secure development practices — Security is integrated into our development lifecycle

GDPR Compliance

We are fully committed to GDPR compliance and protecting the rights of data subjects.

Your Rights

Under GDPR, you have the right to:
RightDescription
AccessRequest a copy of your personal data
RectificationCorrect inaccurate personal data
ErasureRequest deletion of your personal data
RestrictionLimit how we process your data
PortabilityReceive your data in a portable format
ObjectObject to certain types of processing

Data Transfers

For transfers of personal data outside the EU/EEA, we ensure adequate protection through:
  • Standard Contractual Clauses — Agreements approved by the European Commission
  • Additional protective measures — Including pseudonymization, IP anonymization, and encryption
  • Due diligence — Careful assessment of data recipients and their security practices

Our Roles

  • Data Processor — When providing services on behalf of customers
  • Data Controller — In specific situations such as job applications or customer support inquiries

Trust Center

For comprehensive information about our security practices, compliance status, and certification roadmap, visit our Trust Center.

Visit Trust Center

Get detailed security documentation, compliance certificates, and real-time status updates.

Additional Resources


Enterprise Options

For organizations with advanced security requirements, we offer:
  • Data Processing Agreements (DPA) — Custom agreements tailored to your compliance needs
  • Private tenant deployments — Dedicated infrastructure for complete isolation
  • Custom data residency — Choose specific regions for data storage and processing
  • Enhanced SLAs — Guaranteed uptime and response times

Contact Sales

Interested in enterprise security options? Talk to our team about your requirements.